Psicom

A customer relationship management system (CRM) provides a range of information services to help your sales, marketing and service staff to manage and improve your business's connections and relationships with your customers. It helps you to improve the performance, efficiency and profitability of your sales, marketing and customer service operations.

A CRM system organises and automates:

  • Your business's relationships with your customers, prospects, and other interested parties
  • Your marketing campaigns and activities
  • Your sales efforts
  • Your customer service operations
  • Your technical support service

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For those who may be interested, here are some of the presentations I’ve delivered to various interest groups over the last few years:

Concrete5 CMS workshop

A showcase, evaluation and demo of the free open source concrete5 content management system. Presented for the Free Open Source Business Apps group on 14 Nov 2013.

VirtueMart 2.0 workshop

This presentation walks through the the process of building a Virtuemart 2 online shop, and VirtueMart's features set, strengths and weaknesses. It was updated for the Free Open Source Business Apps group on 10 Oct 2013. The original version of the presentation was delivered to the Melbourne Joomla! User Group on 25 July 2012.

X2CRM workshop

An overview of the benefits, key features and operations of Customer Relationship Management systems, and a demo of the free open source X2CRM system. Presented for the Free Open Source Business Apps group on 8 Aug 2013.

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This is the first in a four-part series of articles covering the current market and development status of the recent landmark release of the Joomla! v3.x content management system.This article was originally commissioned and published in edited form by TechNiki.com on 1 April 2013.

The remaining articles in the series are:

Part 2: Current state of the Joomla! market, and a Joomla! 3.x base build
Part 3: A Joomla! 3.x case study
Part 4: Ready for serious production use

In this first article, we look at significant changes in the new v3.x release of Joomla!, and we also pose the question "Is it safe?"

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This is the second in a four-part series of articles covering the current market and development status of the recent landmark release of the Joomla! v3.x content management system. An earlier version of this article was originally commissioned and published by TechNiki.com on 1 April 2013.

The remaining articles in the series are:

Part 1: What's new in Joomla! 3.x?
Part 3: Some Joomla! 3.x case studies
Part 4: Ready for serious production use

In this second article, we look at the current state of the Joomla! 3.x market, and we also describe a base build for a solid start to new Joomla! v3.x site builds.

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