For those who may be interested, here are some of the presentations I’ve delivered to various interest groups over the last few years:
This presentation walks through the the process of building a Virtuemart 2 online shop, and VirtueMart's features set, strengths and weaknesses. It was updated for the Free Open Source Business Apps group on 10 Oct 2013. The original version of the presentation was delivered to the Melbourne Joomla! User Group on 25 July 2012.
An overview of the benefits, key features and operations of Customer Relationship Management systems, and a demo of the free open source X2CRM system. Presented for the Free Open Source Business Apps group on 8 Aug 2013.
How a CRM can improve your business
A customer relationship management system (CRM) provides a range of information services to help your sales, marketing and service staff to manage and improve your business's connections and relationships with your customers. It helps you to improve the performance, efficiency and profitability of your sales, marketing and customer service operations.
A CRM system organises and automates:
- Your business's relationships with your customers, prospects, and other interested parties
- Your marketing campaigns and activities
- Your sales efforts
- Your customer service operations
- Your technical support service
Information structure: from content to data
A Rethinking knowledge work: a strategic approach by Thomas H. Davenport, struck a chord with me; an old, familiar chord.in the McKinsey Quarterly,
Mr. Davenport has done a fine job of delineating the two extremes of the continuum from unstructured information (textual or document-oriented) to structured data (relational or transactional) and the styles of information-processing applications that best suit these two distinct types of information. He has also done a valuable job of describing some of the implications, good and bad, for the efficiency and productivity of knowledge work.
In particular, the decision matrix in the article exhibit is a compact and useful addition to our toolbox for responding to productivity problems related to the efficiency of support that IT solutions provide for business processes.
Blog series: current state of Joomla! 3.x
TechNiki.com commissioned a series of four blogs from me, on the subject of the current state of the Joomla! 3.x platform and its marketplace:
- Part 1: Joomla! 3.0: What’s new in Joomla! 3.0?
- Part 2: Joomla! 3.x: Current state of the market
- Part 3: Joomla! 3.x: Case study
- Part 4: Joomla! 3.x: Ready for serious production use